LG Smart TV is powering off by itself
Solution: If the television screen keeps powering itself off and lasts for a few seconds or minutes before powering itself on again, the cable or satellite box might not be outputting a signal. Test the cable’s output signal by pressing the info or guide button on the remote. If the screen does not display the guide, change the TV’s source. If it displays the guide, the cable signal output might be defective and should be replaced. Check if the Sleep Timer / Timer Power Off feature is activated in the Timer's settings. If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.
LG Smart TV is freezing
Solution: If the television screen freezes as the program continues, reboot the television by powering it off and unplugging it from the wall power socket. Wait for a few minutes before plugging it back into the wall socket, and then switch it on again. Then, the television will reboot and review its normal programs.
LG Smart TV screen is blurry
Solution: Go to Settings > Check Brightness/Contrast/Image Quality
Flickering occurring on LG Smart TV screen
Solution: This might be caused by a video input problem. Most LG TVs have a Picture Test option in the menu to troubleshoot image issues. If the issue continues, make sure the power cable is firmly connected into the wall outlet. Additionally, try the Energy Savings and Smart Picture Mode options found in menu to fix the issue.
Distorted audio on my LG Smart TV
Solution: Perform a Sound Test from the TV’s menu. If the Sound Test does not correct the issue, try using another audio cable or checking the output settings on the media device.
Connecting the LG Smart TV to PC/Laptop Windows 8.1
Solution: Press “Window” Key on your Desktop/Laptop and “P” at the same. A rectangle screen will pop-up. Choose which setting you want to use.
Cannot control the TV with the remote control
Solution: Check if anything such as tape has been placed over the receiver. Check if there is any obstacle between the product and the remote control. Replace the batteries with new ones
No image display and no sound is produced
Solution: Make sure that the power cord is connected to the wall and on the TV. If it is not working, replace the power cord with a new working one.
When X appears next to DNS
- Unplug the power cord of the cable modem or the AP (Router), wait 10 seconds. Reapply power.
- After the cable modem or AP (Router) has initialized (Reset), try to reconnect.
- Check that the MAC address of the TV/AP (Router) is registered with your Internet service provider. (The MAC address displayed on the right pane of the network status window should be registered with your Internet service provider.)
- Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.
LG Smart TV won’t connect to the Wi-Fi
- Go to Settings > Support > Initialization of App > Select OK. This will clear the cache on the TV
- If that solution fails, reset the settings on your TV and make sure that your TV is in an area covered by the Wi-Fi.
Wi-Fi Direct Setting
- If a local network is not available, you can connect a portable device directly to the TV using Wi-Fi Direct. With Smart-share, you can share files or screens of devices connected to Wi-Fi Direct. When you open Wi-Fi Direct menu, a list of available devices appears. Select your device. When you are prompted to the connection request, select Yes. Wi-Fi Direct is now connected to your TV. You can only use devices that support Wi-Fi Direct.
- Press the Home button > Settings >OK > All Settings > OK > Select either the Network Wired Connection (Ethernet) or Wi-Fi Connection Advanced Settings
Wi-Fi Network Problems
- Make sure that you have the latest version of the software. Go to Home > Settings > All Settings > General > About this TV Software Version. Wi-Fi problems may be related to network conditions and a device that is connected to the network.
- If other Wi-Fi devices can connect to the Internet at the same location as the TV, then your Wi-Fi router is probably normal. Check the power and Ethernet cables of the Wi-Fi router
- When the Ethernet cable connected to the Wi-Fi router is loose or disconnected, network problems can occur. Check all power and Ethernet cables of the Wi-Fi router to see if the router is set to the recommended wireless settings. If network problems continue, reset your network devices. Check the signal strength of the Wi-Fi router connected to the TV. It is recommended that the Wi-Fi network you want to connect to has 3 or more bars of signal strength.