1. Philips TV is not powering on
- Solution: If the TV doesn't power on, check whether the main power button on the TV is switched on. If the indicator light is on, press the power button on the remote or the channel button on the TV. If the TV isn't showing any picture, check what external video device the TV is plugged into, and then use the remote to scroll to the correct video input. If you're on coaxial cable, go to the menu, and auto program the TV.
2. Philips TV is showing distorted images
- If the TV is showing distorted picture, repeatedly press the Format button on the remote control to scroll through the various picture formats until you arrive to the one producing clear picture. If the TV isn't producing any sound, check whether you've muted it. If the TV is connected to an external device, ensure the audio connections between the device and the TV are tight.
3. Philips TV remote seems to not be working
- If the remote doesn't work, replace its batteries. Next, ensure there aren't any obstructions between the remote and the infrared receiver on the TV. Unplug the TV from power for about a minute, and try using the remote again.
4. Photos, videos and music from a USB device do not show
- Make sure that the USB storage device is set to Mass Storage Class compliant, as described in the storage device's documentation.
- Make sure that the USB storage device is compatible with the TV.
- Make sure that the audio and picture file formats are supported by the TV.
5. Choppy playback of USB files
- The transfer performance of the USB storage device may limit the data transfer rate to the TV which causes poor playback.
6. Programming a Philips Universal Remote
- Turn on TV or device you want to use the remote on
- Press the Setup Button until the red light indicator remains on > Hold the button you wish to program (ex: DVD player) > The red light should light up again and remain lit > Input the four digit code from the user manual or Philips Website > Press the volume or any other button to check if the remote controls the device. Repeat the process for any additional device. Also visit URC.Philips.com if you need to find the code proper to the model number of the remote.
7. No sound or poor quality
- If no audio signal is detected, the TV automatically switches the audio output off - !This does not indicate malfunction!
- Make sure that the sounds settings are correctly set
- Make sure that all cables are properly connected
- Make sure that the volume is not muted or set to zero
- Make sure that the TV audio output is connected to the audio on the Home THeatre System. Sound should be heard from the HTS speakers.
- Some devices may require you to manually enable HDMI audio output. If changing the digital audio format of the device to PCM (Pulse Code Modulation). Refer to the documentation accompanying your device for instructions.
8. Video Connection Issues
- Note that HDCP (High -bandwidth Digital Content Protection) support can delay the time taken for a TV to display content from an HDMI device
- If the TV does not recognise the HDMI device and no picture is displayed, switch the source from one device to another and back again
- If there are intermittent sound disruptions, make sure that output settings from the HDMI device are correct
- If you use an HDMI-to-DVI adapter or HDMI-to-DVI cable, make sure that an additional audio cable is connected to Audio IN (mini-jack only), if available