Netflix app is no longer working on Samsung Smart TV
Hit the smart hub button, so that all the apps pop on the screen (there are different ways of doing it - choose the way you normally do it, and make sure all the apps are on the screen). Move the cursor up so that you are highlighting the Netflix app. Do not press enter, just make sure Netflix is highlighted, hit Tools. Scroll down to reinstall and select reinstall. it will say "installing" on top right hand side.
Sound is dropping off on the Samsung Smart TV
To resolve this, while playing the show, hit the DOWN arrow so that it highlights the AUDIO AND SUBTITLES button, if you see that ENGLISH (5.1) is selected, then select the one above it that just says ENGLISH.
General Screen Issues Identification
If there is a problem with the screen, run Picture Test (Support > Self Diagnosis > Picture Test) to diagnose the issue. If the test fails to identify a problem, there may be a problem with an external device or the signal strength.
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Energy Saving (System > Eco Solution > Eco Sensor) and/or Energy Saving (System > Eco Solution > Energy Saving) and check again.
If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings first. Navigate to Picture and adjust Back light/Cell Light (applicable models), Contrast, Brightness, Sharpness, Color, Tint (G/R) and other picture quality adjustment settings.
Auto Motion Plus/Blur
If you find that there is a blur or “ghost” shadow to the images on your television screen, you might be able to correct the issue using Auto Motion Plus (System > General > Auto Motion Plus).
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency features. Check if Sleep Timer (System > Time > Sleep Timer) has been enabled. Sleep Timer automatically turns off the TV to save energy after a specified period of inactivity. If the Sleep Timer has not been enabled, see if No Signal Power Off (System > Eco Solution > No Signal Power Off) or Auto Power Off (System > Eco Solution > Auto Power Off) has been enabled.
Problems Powering On
When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on. If you find that you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. If the power cord is connected properly and the remote control is operating normally, the problem might be with the antenna cable connection or the cable/satellite box not being turned on. Check the antenna connection or turn on the cable/satellite box.
Unable to find a Channel
Run Setup (System > Setup) or Auto Program (Broadcasting > Auto Program)
The TV image does not look as good as it did in the store
Solution: Store displays are all tuned to digital, HD (high definition) channels. If you have an analog cable/set top box, upgrade to a digital set top box. Use HDMI or Component cables to deliver HD (high definition) picture quality. Many HD channels are upscale from SD (Standard Definition) content. Look for a channel that is broadcasting true HD content. Cable/Satellite Subscribers: Try HD channels from the channel lineup. Air/Cable Antenna Connection: Try HD channels after performing the Auto Program operation. Adjust the cable/satellite box's video output resolution to 1080i or 720p.
HBO NOW not working
- Close and restart HBO NOW
- Restart your Samsung TV
- Update your Samsung TV. Press Menu > Support > Software Update > Update Now. The TV will restart and a message will appear when the update is done
- Once the software update is complete, update the Smart Hub. Open the Smart Hub > Apps (remain on this page for 5 min) > Reopen HBO NOW
- If everything else fails, reinstall HBO NOW. Open the Smart Hub > Highlight HBO NOW > Tools > Delete > Search HBO NOW > Select & Install > Run
Unable to Connect to the Internet
- Go to Menu > Network > Network Settings > IP Settings > DNS Server Number from AUTO to MANUAL > Use either 18.104.22.168 or 22.214.171.124
Component Connections/Screen Color
- If color on the screen are not correct or black or white run Self Diagnosis
- Go to Support > Self Diagnosis > Picture Test
- If results are Negative, verify if the TV video input connectors are connected to the correct external device video output connectors. Also if the TV is connected to an external device via a component cable, check that the Pb,Pr and Y jacks are plugged into their proper connectors
The picture is distorted
The compression of video content may cause picture distortions, especially in fast moving pictures such as sports and action movies. A wak or bad quality signal can cause picture distortions. This is not an issue with the TV. Mobile phones used close to the TV (within 1 m) may cause noise in analog and digital channels.
The color is wrong or missing
- If you are using a Component connection, make sure that the component cables are connected to the correct jacks
- Incorrect or loose connections may cause color problems or a blank screen
- Change HDMI cable or use other cables
The color is poor or the picture is not bright enough
- Go to Picture > Adjust Picture Mode > Brightness > Sharpness > Color to verify settings
- Go to System > Eco Solution > Energy Saving to verify is Energy Saving has been enabled
- As a last resort, reset the picture Picture > Reset Picture
There is a dotted line on the edge of the screen
- If Picture Size is set to Screen Fit, change it to 16:9.
- Change the cable/satellite box resolution
The picture is black and white
- If you are using AV composite input, connect the video cable (yellow) to the TV’s green component
- Also check Color Settings
General Sound Identification
- Go to Support > Self Diagnosis > Sound Test
- If the audio is OK, the sound problem may be caused by the source or signal
There is no sound or the sound is too low
- Please check the volume of the device (cable/satellite box, DVD, Blu-ray, etc) connected to your TV
The picture is good but there is no sound
- Go to Sound > Speaker > TV Speaker.
- If you are using an external device, check the device’s audio output option. Ex: you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.
- If you are using a DVI to HDMI cable, a separate audio cable is required
- If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’s power cable
The speakers are making an odd sound
Make sure that the audio cable is connected to the correct audio output connector on the external device or cable connections, check the signal information
- A low signal level may cause sound distortions
- Go to Support > Self Diagnosis > Sound Test
The 3D Active Glasses are not working correctly
Make sure the glasses are turned on. The 3D Active Glasses may not work properly if there is another 3D product or electronic device turned on near the glasses or TV. If there is a problem, keep other electronic devices as far away as possible from the 3D Active Glasses
The 3D images don’t look quite right
The ideal viewing distance is three times or more the height of the screen. We also recommend sitting with your eyes level with the screen.
The batteries in the 3D glasses don’t last
Turn off the 3D glasses when you are not using them. If you leave the 3D glasses on, the battery lifespan is shortened.
The TV is not receiving all channels
Make sure the coaxial cable is connected securely. Run Auto Program (Broadcasting > Auto Program) to add all available channels to the channel list. Verify that the antenna is positioned correctly.
There are no captions on digital channels
Navigate to Caption (Broadcasting > Caption) and change the Caption Mode setting. Some channels may not have caption data
The "Mode Not Supported" message appears
Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but there is no audio
If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required.
The Software Update over the network has failed
Check the network connection status. If the TV is not connected to a network, connect to a network. The upgrade will not proceed if you already have the latest software version.
The picture won’t display in full screen
HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.
The Captions item in the TV menu is grayed out
Users cannot select the Caption menu if you have selected a source connected to the TV via HDMI or Component. The external device’s caption function must also be activated.
The TV's Signal Information option is not activated in the Self Diagnosis
Verify that the current channel is a digital channel. Signal Information is only available with digital channels. Broadcasting is grayed out - Solution: The Broadcasting menu is only available when Source is set to TV. The Broadcasting menu cannot be accessed while watching TV using a cable box or satellite receiver
The settings are lost after 30 minutes or every time the TV is turned off
If Use Mode is set to Store Demo, the TV's audio and video settings are automatically reset every 30 minutes. Change Use Mode (Support > Use Mode) to Home Use.
Also check in Settings > Sleep Mode > Auto On & Off
There is an intermittent loss of audio or video
Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If you are mounting the TV to a wall, we recommend using cables with 90-degree connectors.
The PIP menu is not available
PIP functionality is only available when you are using an HDMI or Component source.
A POP (TV’s internal banner ad) appears on the screen
Change Use Mode (Support > Use Mode) to Home Use.
The TV cannot recognize the USB device or failing Device Format, Check Device, and Device Performance Test
Solution: Refer to the USB device's manual and see if data can be stored on it. Check if the USB device is in a locked state. Check if the USB device was formatted when it was connected to a computer. Formatting a USB device after connecting it to the TV may result in a formatting failure. If Device Performance Test or Device Format has failed, there may be a problem with the USB device or its specifications. Try using a different USB device
There is a message saying I need to format the USB storage device
Check if the USB device is in a locked state. Use the USB recovery function to recover the USB device
Sometimes such a message appears when the USB is damaged
Schedule Recording cannot be used
Check if there is a USB device connected to the TV. Check if the channel is a digital channel that can be recorded. Recording will automatically stop if the signal becomes too weak. The Time Shift function will not work if there isn't enough storage space on the USB device.
I get a performance test failure message and then Schedule Recording and the Time Shift operation stops working
This problem can occur when using a low-performance USB storage device that does not support recording. A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB hard drives are not supported.
Anynet+ does not work
Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Only one external device may be connected to Receiver. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device. Navigate to the System menu and verify that Anynet+ (HDMI-CEC) is set to On. Check whether the TV remote control is in TV mode. Check whether the remote control is Anynet+ compatible. Anynet+ may not function under certain circumstances. (Searching channels, operating Smart Hub or Setup, etc.) If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.
I want to exit Anynet+
Select View TV from the Anynet+ menu. Select a non-Anynet+ device from Source
I want to start Anynet+
- Check if the Anynet+ device is properly connected to the TV and then navigate to the System menu to see if Anynet+ (HDMI-CEC) is set to On.
- Select Anynet+ (HDMI-CEC) and then choose a device.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen
Users cannot use the remote control when you are configuring Anynet+ or switching to a viewing mode. Use the remote control after the TV has completed the Anynet+ configuration or has switched to a viewing mode.
The Anynet+ device won't play
Users cannot use the play function when Setup is progress.
The connected device is not displayed
Check whether the device supports Anynet+. Check whether the HDMI cable is properly connected. Navigate to the System menu and verify that Anynet+ (HDMI-CEC) is set to On. Scan for Anynet+ devices again. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+. If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.
The TV audio is not being played through the receiver
Connect an optical cable to the TV and the receiver. ARC enables digital sound to be output via the HDMI (ARC) port. However, ARC is only available when the TV is connected to an audio receiver that supports ARC.
Some application content only appears in English. How can I change the language?
The application content language may be different from the user interface language. The ability to change the language depends on the service provider.
Some application services do not work
Check with the service provider. Refer to the help section on the application service provider's website
Some files can't be played back
This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files.
TV settings Reset
Menu > Support > Self Diagnosis > Reset. Reset all the settings (Picture, Sound, Broadcasting and Smart Hub, etc), excluding the network settings, to factory defaults.
Smart Hub Reset
Menu > Smart Features > Smart Hub Reset. Reset all saved information relating to Samsung accounts and linked service accounts, as well as Smart Hub service agreements and applications.