TV won't turn on
- Make sure the TV is plugged in..Check the wall receptacle (or extension cord) to make sure it is "live" by plugging in something else.
- The side panel controls may be locked (disabled). Use the remote control to unlock the side panel controls by selecting the FRONT PANEL LOCK feature in the Parental control menu and press OK to uncheck the box
No picture, no sound but TV is on
- You might be tuned to an input with no device connected to it to view. If you're trying to view a connected device, press INPUT select and press OK until the picture from that device appears.
- Maybe the Signal Type option is set incorrectly. The channel might be blank--change channels.
- Close TV > Unplug power cord from power outlet > Plug it back in > Turn on TV
Sound is okay but the picture is poor
- If you're getting a black and white picture from a device you've connected to your TV, you might have your video cables connected to the wrong jacks.
- A yellow Video cable connects to the yellow VIDEO input jack on the side or back of your TV; three video cables or bundled component video cables (red, blue, and green) connect to the corresponding COMPONENT INPUT jacks on the back of your TV. If you're getting no picture from a device you've connected to your TV, you might have your video cable connected to the VIDEO OUTPUT jack on the back of your TV.
- These jacks are used to connect recording devices. A yellow Video cable connects to the yellow VIDEO input jack on the side or back of your TV. Check antenna connections. Make sure all of the cables are firmly connected to the jacks. Try adjusting Brightness and Contrast function to improve weak signals.
There is no sound but picture is okay
- Maybe the sound is muted. Try pressing the volume up button to restore sound. If using DVI, or Y, PB, PR, remember to also connect the device's left and right audio output jacks to the TV's L and R Audio Input jacks.
- The sound settings may not be set correctly.The internal speakers might be turned off. If your audio source has only one jack or is a (mono) audio source, make sure you have plugged the connection into the Left Audio Input jack on the TV
- Check your connections. If you used yellow, red, and white cables to connect, make sure they're connected to the yellow, red, and white VIDEO INPUT jacks on the side or back of the TV, not to the VIDEO OUTPUT jacks on the back of the TV.
- If you're trying to watch something that's playing on a device connected to the TV (like a DVD), press INPUT until you get to the correct video input channel. Make sure the device connected to the TV is turned on. Try another channel
Problems with HDMI Connection
- Make sure the HDMI or DVI device is turned on and the cables are firmly connected. If problems still occur, turn off your device.
- Re-connect your device. Reset the power by unplugging the power cord and plugging it back in.
- If you are tuned to the HDMI 1 or 2 input and you're receiving Unusable Signal message on-screen, press the INFO button on the remote. If Acquiring Channel appears in the channel banner, the HDMI or DVI device isn't responding. Contact the manufacturer of the HDMI or DVI device for further assistance.
- If you tune to the HDMI 1 or 2 input and you see snow, the video goes in and out, or the video takes a long time to appear, your HDMI or DVI device is having trouble sending video information to the TV. Re-connect your device.
- Reset the power by unplugging the power cord and plugging it back in. If problems persist, try connecting the Y Pb Pr jacks instead if they are available or contact the manufacturer of the HDMI or DVI device for further assistance. If you have black bars on each side of your picture, the device you connected might have a switch or a menu option allowing you to change the picture quality output that will fix this. Choose either 720p or 1080i. 480i signals aren't supported by the HDMI2/DVI or HDMI1 input.
Buttons don't work
- The side panel controls may be locked (disabled).
- Use the remote control to unlock the side panel controls by selecting the FRONT PANEL LOCK feature in the Parental control menu and press OK to uncheck the box. Unplug the TV for ten minutes and then plug it back in. Turn the TV on and try again.
TV turns off unexpectedly
- Sleep timer may have been activated. Electronic protection circuit may have been activated because of a power surge.
- Wait 30 seconds and then turn on again. If this happens frequently, the voltage in your house may be abnormally high or low. Unplug. Wait ten minutes. Plug in again.
TV turns on unexpectedly
- Wake up timer might have been activated
Can't select certain channel
- Channel may be blocked or not approved in the Parental Controls menu. If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR). Press the TV button and then try to change channels
To unlock the TV
- If you forget your password, turn the TV off. Simultaneously press and hold VOL UP on the side panel and CLEAR on the remote for 10 seconds. Next time you enter the Parental control menu enter a new password The V-Chip won't let me watch a program even though it's not rated as violent.