The TV won’t turn on
- Make sure the TV is plugged in.
- Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in another device.
- The TV panel controls may be locked (disabled). Use the remote control to unlock the TV panel controls.
- Select the Button Block feature on the Parental Control menu and press OK to uncheck the box.
There is no picture and no sound but the TV is on
- You may be tuned to an input with no component connected to it. If you’re trying to view a connected component, press INPUT until the picture from that component appears.
- The Signal Type option may be set incorrectly.
- The channel may be blank. Try changing channels.
- If you’re watching your VCR and it’s connected with coaxial cable to the ANT/CABLE/SAT IN jack, tune the TV to channel 3 or 4 (whichever channel is selected on the 3/4 switch on the back of your VCR). Also make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
The sound is fine, but the picture is poor quality
- If you’re getting a black and white picture from a component you’ve connected to your TV, you might have your video cables connected to the wrong jacks. A yellow video cable connects to the yellow VIDEO INPUT jack on the side or back of your TV; three video cables or bundled component video cables (red, blue, and green) connect to the corresponding COMPONENT INPUT jacks on the back of your TV.
- Check the antenna connections. Make sure all of the cables are firmly connected to the jacks.
There is no sound, but the picture is fine
- The sound might be muted. Try pressing the volume up button to restore sound.
- If using DVI or Y, PB, PR, remember to also connect the device’s left and right audio output jacks to the TV’s L and R AUDIO INPUT jacks.
- The sound settings may not be set correctly.
The screen is blank
- Check your connections. If you used yellow, red, and white cables to connect, make sure they’re connected to the red, white, and yellow AUDIO/VIDEO INPUT jacks on the side or back of the TV
- If you’re trying to watch something that’s playing on a component connected to the TV (like a DVD), press INPUT until you get to the correct video input channel.
- Make sure the component connected to the TV is turned on.
- Try another channel.
The buttons on the TV panel don’t work
- The TV panel controls may be locked (disabled). Use the remote control to unlock the TV panel controls by selecting the Button Block feature in the Parental Control Menu and press ◄/► to uncheck the box.
- Unplug the TV for 10 minutes and then plug it back in. Turn the TV on and try again.
The TV turns off unexpectedly
- The electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, and then turn the TV on again. If this happens frequently, the voltage in your house may be abnormally high or low
- Wait 10 minutes. Plug in again
- Check the power cable (lost connection)
You can’t select a certain channel
- The channel may be blocked or not approved in the Parental Control Menu
- If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/ VCR button on your VCR)
- Press the TV button and then try to change channels.
- Check the antenna
- Verify if that channel is pay-per-view
The stereo reception is noisy
- It may be a weak station. Use the Sound Menu and Analog TV Sound to choose mono.
A black box appears on the screen
- Closed captioning might be on. Check Closed Caption in the Setup menu. Use remote
You are having problems with the HDMI Connection
- Make sure the HDMI or DVI component is turned on and the cables are firmly connected. If problems still occur, turn off your component and reconnect it. Reset the power by unplugging the power cord and plugging it back in.
- If you are tuned to the HDMI 1, or other HDMI INPUT and you’re receiving Unusable Signal message screen, press the INFO button on the remote. If Acquiring Channel appears in the Channel Banner, the HDMI or DVI device isn’t responding. Contact the manufacturer of the HDMI or DVI device for further assistance.
- If you tune to the HDMI 1, or other HDMI INPUT and you see snow, the video goes in and out, or the video takes a long time to appear, your HDMI or DVI component is having trouble sending video information to the TV. Reconnect your device. Reset the power by unplugging the power cord and plugging it back in. If problems persist, try connecting the Y Pb Pr jacks if they are available or contact the manufacturer of the HDMI or DVI component for further assistance.
- If you have black bars on each side of your picture, the component you connected might have a switch or a menu option allowing you to change the picture quality output that will fix this. Choose either 720p or 1080i.
The Universal Remote control doesn’t work
- This TV utilizes new remote control signals and may not be compatible with your existing universal remote (e.g. satellite box remotes, cable box remotes, and generic universal remotes, etc.). Over time, newer universal remotes and set-top box equipment will become available that should pick up the new TV codes.
- Replace batteries
You are experiencing problems with V-Chip/Parental Controls
- If the rating limits don’t work, you must lock the settings. Go to the Main Menu (press MENU on your remote), select Parental Control > V-Chip > Rating Enable, Rating Enable is highlighted. Press ◄/► to select On to have the rating limits take effect