Application
- Have you got an Apple Store account?
To download apps, you need an account for the App Store. Go to settings, iTunes & App store, click apple ID, choose "Create New Account". Or go to Appleid.apple.com and choose to create a new account from there.
- Has your account been deactivated or have you lost your login details?
Go to http://iForgot.apple.com and follow the forgot password prompt.
- Do you have insufficient memory available for apps?
You can clear space by deleting one or more apps.
To remove an app, choose and hold the icon. Then choose the cross symbol to remove the app.
- Have you checked for app updates?
If you are experiencing problems with a specific app, we advise you to check for app updates.
Open App Store for this and go to Updates to see if an update is available
- Are you having trouble with a specific app or in-app purchase?
To provide feedback or request assistance for an app, please contact the developer.
Open App Store for this and look for the app there. Go to Reviews and choose App Support.
- Are you looking for a refund?
Many apps are free, but some you have to pay for. You might also have to pay for extra content or services.
If you are dissatisfied with your purchase and want your money back, report this using Apple’s Report-a-Problem.
Log in with your Apple ID, go to the Apps section and press the button next to the app concerned. Then state the reason why you want your money back, and submit it.
- Have you rebooted the device?
Many problems can be solved by simply rebooting the device.
Turn your iPhone off, reboot it and check whether the problem has been solved.
If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
- Did you install the most recent device software?
Your problem may be resolved through a software update. Check if a new version of your software is available. Go to settings, general, software update and check for update.
- Have you tried a factory reset?
If the previous steps haven’t fixed your problem, try doing a factory reset.
Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
See the below instructions.
Calling and contacts
- Do you need help configuring your phone settings?
You can configure a variety of phone-related settings to your own preference. To do this, go to Settings, scroll down and choose Phone
- Do you need help configuring your contact settings?
You can configure a variety of contact-related settings to your own preference. To do this, go to Settings, scroll down and choose Contacts.
- Are you experiencing problems making and receiving calls?
If you are experiencing problems making or receiving calls, there may be a problem with the network coverage. This is probably due to your location, for example a garage or concrete building. Test to see if a change of location helps.
If this fails, check the network coverage in your area by contacting your carrier.
- Are you experiencing network coverage problems?
If your device fails to connect to the network automatically, we recommend you try it manually.
Note: Your device should connect to the network automatically. If the manual mode works but the automatic mode does not, please contact customer service.
- Have you rebooted the device?
Many problems can be solved by simply rebooting the device.
Turn your iPhone 6s off, reboot it and check whether the problem has been solved.
If you cannot reboot the device the normal way, you can also force it. To do this, press the power button and the home key simultaneously, and hold these until the screen turns off.
- Did you install the most recent device software?
Your problem may be resolved through a software update. Check if a new version of your software is available. Go to settings, general, software update and check for update.
- Have you tried a factory reset?