You can return a product if it is not a part of the non-returnable list and if you have received:
a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).
b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).
c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:
- The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
- For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
- For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.
Refund will be issued into your wallet or credit card, post inspection at our end.
For more information refer to our return policy or call us at 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.