noon gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 15 days limit from the date of delivery, can be filed for return.
How does it work?
Go to "My Account"
Click on “Returns”, then “File a new return”
Select the item(s) you want to return from the list.
Select the most appropriate return reason
Select your preferred pickup location and submit.
Need help? Contact our customer service team on 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt or chat with us for further assistance.
Terms Of Sale
2.3 Payment. By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order.
We accept payment by, a) credit/debit card; b) via your wallet; or c) cash on delivery (an amount not exceeding SAR, AED 6,500 for U.A.E, KSA & EGP 25,000 For Egypt).
4.3 Contacting Us (arrange a Return). You may contact us through email, social media, or live chat on the Site, or by calling our call center on 800-3-8888 (UAE), 800-11-60-210 (KSA), or 16358 (Egypt).
5.6 Warranty Claim. You may contact us through email, social media or live chat on the site, or by calling our call center on 800-3-8888 (UAE) or 800-11-60-210 (KSA), or 16358 (Egypt).
8.2 Dispute Resolution:
(a) If you are not satisfied with any products that you have purchased using our site, you should contact us through email, social media or live chat on the Site, or by calling our call center on 800-3-8888 (UAE) or 800-11-60-210 (KSA), or 16358 (Egypt).
*For more information on the products eligible for returns, check out our Terms of Sale.