Does my product include installation?
Installation related details are available on the product page as tags or as part of the shipping fee details. The additional charges for shipping for such products include installation service.
How can I schedule installation service?
Our delivery team will get in touch with you within 24-hours of your order confirmation. We will inform you of the earliest available slot and schedule both delivery and installation at the same time. Please ensure that all pre-installation requirements are met before delivery.
Can I schedule delivery and installation separately?
For now, both delivery and installation take place at the same time. Our delivery team will get in touch with you within 24-hours of your order confirmation. We will inform you of the earliest available slot and schedule both delivery and installation as per your convenience.
What does standard installation include?
Split Air-Conditioners
Covered under standard installation
- Scheduling of service as per available slots. Our delivery team will call to schedule your delivery and installation.
- Drilling on the wall to create a cavity/hole
- to mount indoor unit (IDU) and outdoor unit (ODU)
- touting of pipes/tube from IDU to ODU - Installation of copper and the drainage pipes, and connecting the IDU to ODU using standard wire/pipe length provided by brand/manufacturer
- Basic cooling performance check and product demonstration
- Installation charges included under shipping fee on product level
- 15-day free on-site repairs - for issues related to installation
- ODU for installation for 2nd floor and above will be placed on the floor only
- Additional installation material might include extension of copper pipes and electric cables
Not covered under standard installation
- Any changes to existing wiring or sockets to be used for installation
- Transformer or any other voltage rating adjustments
- Dismantling/shifting the old AC units
Pre-installation site readiness
- Plug/plug point with suitable wiring and voltage rating within 1 Meter of the IDU unit
- Any scaffolding or other accessibility requirement for installation ODU (the unit will not be installed in case there is no provision for ODU (accessibility/ safety/ future service)
- Permission to carry out delivery and installation prior to scheduling the service
- Prepared and cleared space for IDU and ODU installation
- If new unit needs to be installed as a replacement of an older unit, please ensure the older unit has already been removed/shifted