Covered under standard installation
- Installation services (our delivery team will reach out to schedule your delivery and installation as per the available slots)
- Drilling a cavity/hole on the wall to:
- mount indoor unit (IDU) and outdoor unit (ODU)
- route pipes/tube from IDU to ODU
- Installation of copper and drainage pipes, and connecting the IDU to ODU using the standard wire/pipe length provided by the brand/manufacturer
- Basic cooling performance check and product demonstration
- Installation charges listed on the product page under ‘Shipping fees’
- ODU installations on/above 2nd floor units must be placed on the floor
- Additional installation material might include copper pipe and electric cable extension
- 15-day free on-site repairs for installation related issues
Not covered under standard installation
- Changes to existing wiring or sockets used for installation
- Transformer or any other voltage rating adjustments
- Dismantling/relocating old AC units
Pre-installation site readiness
- Plug/plug point with suitable wiring and voltage rating within 1 meter of the IDU unit
- Scaffolding or other accessibility requirement for ODU installation (the unit will not be installed if there aren’t adequate ODU provisions (accessibility/safety/future service)
- Permission to carry out delivery and installation prior to scheduling the service
- Prepared and cleared space for IDU and ODU installation
- If a new unit needs to be installed as a replacement of an older unit, the older unit must be relocated