Do I handover the device to the courier agent who has come to collect the device? Is he an authorized service representative of yours?

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• Are the valuations and conditions shown for my trade-in device fixed?

  North Ladder's representative will evaluate your device to give you the final valuation and condition for your trade-in device.

• How are the condition and value of my device determined?

  North Ladder's representatives use an app to verify the condition of your device, and their system automatically confirms its value based on that information.

• What happens to my personal data on the device? How will you ensure it won't be misused?

  Please backup your personal data before you hand over the device as during the repair, data will be removed by (an) Authorised Service Centre(s).

• Brand Service Center Details

  To find the nearest service center, click here.

• Brand Service Center Details

  To find the nearest service center, click here.