I didn't receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
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Can I add more items to my order and still receive it at the same time?
Once the order is placed you can’t add additional items to it but you can start a new order.
How can I cancel my order?
You can cancel any order, item or delivery on the “Tracking details” page by tapping/clicking on the relevant items in the Orders tab. Before your item is packed If your delivery status is “Processing” or “Confirmed”, you can use the “Cancel items” ...
Everything you need to know about noon express
What is noon express? When you see the noon express label it means that the item is stored, packaged, and dispatched by noon. Why noon express? Instant shipping - items are stored in our very own warehouse, which means faster picking and instant ...
How does same-day delivery and next-day delivery work?
For certain express items, you can request that they be delivered on the same day or the next day if that was not their original delivery estimate. Please note that it is not available for all express items. You'll see a banner on the product's ...
Everything you need to know about multiple shipments
Multiple shipments happen when items from your order are delivered separately on different days. Why multiple shipments? If your order includes items from different sellers, we'll deliver them separately depending on each seller's location. Since our ...