Noon Pickup Point FAQs

Noon Pickup Point FAQs

What is a noon Pickup point?

A noon Pickup point is a convenient click-and-collect service where you can retrieve your noon shipments from partnered stores.

Why wasn't there a noon Pickup option for my order?

This could be due to several reasons:

  • There may not be a noon Pickup location nearby.
  • Some items in your order might be oversized or at risk of damage.
  • Your order may consist of more than 5 items.

Can I switch from noon Pickup to address delivery or vice versa?

Once you select noon Pickup as your delivery address, you cannot change it to a home or office address.

How long do I have to pick up my shipments?

All packages delivered to noon Pickup must be retrieved within 5 days. You can check the remaining time in the  Orders tab. If not picked up within this timeframe, the package will be returned to us, and you'll receive a full refund.

What do I need to pick up my shipment from a noon Pickup?

Simply show your unique QR code to the store representative. You can access your QR code by clicking 'My Account' on the noon App or in the Orders tab. The representative will scan the code, and you'll receive your shipment.

Note: The QR code is dynamic and must be shown using the app.

How do I track my noon Pickup delivery?

Once your items are at the noon Pickup, we provide the location link and QR code in the Orders tab. You'll also receive SMS/email notifications when the shipment arrives at the pickup point and when you have 48 hours left to pick it up. Updates will be visible in the Orders tab under "Pending pick up."

Learn more about tracking your order here.

    • Related Articles

    • Noon Lockers FAQs

      What is noon collect? noon collect is an exclusive service for noon shipments, offering you the option to collect your items from convenient locker locations. Lockers are secure storage units that allow self-collection using a unique pin or code. How ...
    • Everything you need to know about noon express

      What is noon express? When you see the noon express label it means that the item is stored, packaged, and dispatched by noon. Why noon express? Instant shipping - items are stored in our very own warehouse, which means faster picking and instant ...
    • Where is my order?

      Tracking your order is easy: Order: We recommend accessing the Orders tab in the “My Account” section for delivery dates, specific tracking statuses, and important details for each item. For comprehensive tracking information and the ability to ...
    • I don't see any orders, why?

      To view your orders, please check if you’ve logged in to your noon profile. You can login to your noon profile by clicking on ‘Sign In/Sign Up’ tab on the top right corner of the page.
    • How can I get free shipping?

      Shipping fees vary depending on your cart contents and country: UAE: Shipping to noon lockers is free for express and market items. For express items: free shipping for orders above 100 AED; 10 AED fee for orders below 100 AED. For market items: up ...