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• How does same-day delivery and next-day delivery work?

  For certain express items, you can request that they be delivered on the same day or the next day if that was not their original delivery estimate. Please note that it is not available for all express items. You'll see a banner on the product's ...

• Where is my order?

  Tracking your order is easy: Order: We recommend accessing the Orders tab in the “My Account” section for delivery dates, specific tracking statuses, and important details for each item. For comprehensive tracking information and the ability to ...

• How can I cancel my order?

  You can cancel any order, item or delivery on the “Tracking details” page by tapping/clicking on the relevant items in the Orders tab. Before your item is packed If your delivery status is “Processing” or “Confirmed”, you can use the “Cancel items” ...

• Everything you need to know about multiple shipments

  Multiple shipments happen when items from your order are delivered separately on different days. Why multiple shipments? If your order includes items from different sellers, we'll deliver them separately depending on each seller's location. Since our ...

• Noon Pickup Point FAQs

  What is a noon Pickup point? A noon Pickup point is a convenient click-and-collect service where you can retrieve your noon shipments from partnered stores. Why wasn't there a noon Pickup option for my order? This could be due to several reasons: ...