What happens to my personal data on the device? How will you ensure it won't be misused?

• Related Articles

• Are the valuations and conditions shown for my trade-in device fixed?

  North Ladder's representative will evaluate your device to give you the final valuation and condition for your trade-in device.

• Can you back up my device?

  We currently do not provide this service; backing up your data is your sole responsibility.

• Can you offer more for my device?

  North Ladder is solely responsible for evaluating the device for its condition. Once a condition is identified, the system automatically generates a value that cannot be modified.

• How can I get my used phone back?

  Once you hand over your device, you won’t be able to get it back.

• How are the condition and value of my device determined?

  North Ladder's representatives use an app to verify the condition of your device, and their system automatically confirms its value based on that information.