What should I do if my payment is on hold?

What should I do if my payment is on hold?

For security purposes, we need a scanned copy of any government-issued ID to be sent to payments@noon.com

e.g. UAE Emirates ID, Saudi National ID, Egyptian national ID

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    • What is Payment On Hold?

      Sometime we need to put your payment on hold. This means that even if your payment goes through on your end, we might hold it on our system temporarily for security reasons until we're sure it's all good.

    • Why is my payment denied?

      There can be several reasons for a card payment to be denied. For debit cards, the reason is almost always due to insufficient funds. For failed credit card payments, it might be due to outstanding payments or insufficient credit. Kindly contact your ...

    • What are the payment options you have got?

      You have the following payment options for your noon orders: Credit / Debit Cards (Visa, MasterCard, and AMEX) Cash on Delivery Apple Pay: is available as a payment method for selected countries on our noon app only, provided you're using a supported ...

    • I used my debit/credit card for payment, but received the refund in noon credits. Can I transfer the refund back to my original payment card?

      Certainly! Just contact our friendly customer service team and submit your request. For orders cancelled before shipping, the refund will automatically be processed to your card, reflecting within 5-7 business days based on your bank's policy. As for ...

    • Why has my payment card been blocked?

      There could be several reasons for this. It’s best if you contact your issuing bank to check the status and resolve such issues. We unfortunately would not have any control over this.