What should I do if my payment is on hold?

What should I do if my payment is on hold?

For security purposes, we need a scanned copy of any government-issued ID to be sent to payments@noon.com

e.g. UAE Emirates ID, Saudi National ID, Egyptian national ID

    • Related Articles

    • What is Payment On Hold?

      Sometime we need to put your payment on hold. This means that even if your payment goes through on your end, we might hold it on our system temporarily for security reasons until we're sure it's all good.

    • What are the available payment methods?

      You can pay for your noon orders using the following methods: Credit/Debit Cards: Visa, MasterCard, and AMEX. Cash on Delivery (COD). Apple Pay: Available in select countries via the noon app on supported devices. If eligible, the option will appear ...

    • Can I combine multiple payment methods for the same order?

      Yes, you can use your wallet balance along with Cash on Delivery or a Credit/Debit Card if the wallet amount doesn’t cover the full order value. Note: Cash on Delivery is available only for orders below AED/SAR 6,500 or EGP 25,000, depending on your ...

    • Why was my card payment declined or blocked?

      Your card may be declined or blocked due to multiple reasons- incorrect details at checkout, an expired card, bank security restrictions, or insufficient funds. For more details or to resolve the issue, please contact your card-issuing bank.

    • Is it safe to save my payment card in my noon account, and how can I manage it?

      Yes, it’s safe. Your card details are securely stored to make your checkout experience faster and are never shared outside noon. You can manage your saved cards anytime through your account settings. To save the card: In the checkout page, click on ...