Where is my order?

Where is my order?

You can easily track your order through the “Orders” tab in the “Account” section. It provides your delivery dates, tracking statuses, and item details.

  • Multiple shipments: If your order includes several items, they may arrive separately with different tracking details.

  • Notifications: You’ll receive real-time updates via email and the noon app notification.

  • Tracking statuses:

    • Processing: Your order is under review. We may contact you if verification is needed.

    • Confirmed: Your items are being packed. An order confirmation email will be sent.

    • Packed: Your items are ready for handover to our delivery partner. You can cancel or reschedule from the “Orders” tab.

    • Dispatched: The order has been handed over to our delivery partner. For third-party deliveries, use the “Track Shipment” button for more details.

    • Out for Delivery: Your shipment has left the final warehouse and is on its way. Some high-value items may require a delivery code.

Pending Pickup: For locker or pickup point orders, collect your item within 5 days using the locker code, Google Maps link, or QR code available in the “Orders” tab.

    • Related Articles

    • How to Cancel Your Order

      You can cancel your order directly from the "Orders" under "Tracking Details" page in your noon account. Before Your Order Is Packed: You can cancel one or multiple items before packing begins: Visit the Tracking Details page for your order. Click ...

    • How do I check my order confirmation?

      Go to Orders: Open the "Orders" tab under "Account" to see the status of your order. Check for confirmation: Look for an email confirmation and/or app notification for each order. Rare verification: In some cases, our team may call to re-verify your ...

    • Why can’t I see the order details in "Orders"?

      Make sure you’re logged in with the same account used to place the order. To log in, click on ‘Sign In/Sign Up’ at the top right of the page and enter your registered email or phone number. If your orders still don’t appear, please [contact our ...

    • Can I add more items to my order and get them delivered together?

      No, once an order is placed, you can’t add more items to it. You’ll need to create a new order, and delivery times may vary based on product availability and shipping method.

    • Item/s is missing from the order. What should I do?

      If item/s are missing from your order, please contact noon customer support through the Contact Us page.