Trade-in
What items can I trade-in?
Mobiles from (Vivo, Apple, Samsung, Xiaomi, OnePlus, Oppo, Huawei, Google, Honor, Realme, Nokia and LG)
Do I need to include accessories when I hand over my trade-in device?
You do not need to include any accessories.
Can you back up my device?
We currently do not provide this service; backing up your data is your sole responsibility.
Can you offer more for my device?
North Ladder is solely responsible for evaluating the device for its condition. Once a condition is identified, the system automatically generates a value that cannot be modified.
Is same-day delivery available?
Same day delivery is not available.
I have other items in my cart but can only see the mobile I want to purchase with trade-in?
Your other items can be found in the main cart; the trade-in cart can only process the mobile you want to purchase with trade-in.
I want to use a coupon code but can’t find the option. Why is that?
You cannot use any coupon codes with trade-in.
What does the condition of my device mean?
There are four common grades for trade-in devices: Flawless, Good, Average and Below Average. These grades are based on the physical condition of your device and how well it works.
How are the condition and value of my device determined?
North Ladder's representatives use an app to verify the condition of your device, and their system automatically confirms its value based on that information.
Is the home pick-up for my old device free?
Yes, it is free of charge.
Are the valuations and conditions shown for my trade-in device fixed?
North Ladder's representative will evaluate your device to give you the final valuation and condition for your trade-in device.
I got a message from North Ladder to schedule the pickup. Who are they?
North Ladder is noon’s official partner for the Trade-in program. The Trade-In Program is offered by North Ladder and administered by noon.
What type of credit do I get when I trade-in my phone?
You will be credited with noon Credits in your noon Wallet.
I want to buy a new phone but don't see the trade-in option. Why?
Trade-in is available for selected mobile brands and cities.
How can I check the status of my trade-in request?
You can check the status of your trade-in request on the order details page in "My Account."
Can I change my pick-up address?
Yes , any changes can be communicated to the North Ladder team when scheduling the pickup.
Will my pick-up address be the same as my delivery address?
Yes, for your trade-in request and order, your pickup address and delivery address will be the same.
What brands do you support for trade-in?
Apple and Samsung
How can I get my used phone back?
Once you hand over your device, you won’t be able to get it back.
How do I check if trade-in is available at my location?
Trade-in is available in UAE (Dubai, Abu Dhabi & Sharjah) and KSA (Riyadh & Jeddah). If trade-in is available for your location you will see the option on the product page
What items can I trade-in?
Mobiles from (Vivo, Apple, Samsung, Xiaomi, OnePlus, Oppo, Huawei, Google, Honor, Realme, Nokia and LG)
How does it work?
Currently, the trade-in option is available only for selected mobile brands. After selecting the device you wish to buy, you are required to select the device you would like to trade-in to get your estimated trade-in value. You can keep your trade-in ...
What is Trade-in?
noon Trade-in is a program that allows you to trade-in eligible devices & receive noon Credits that can be used for new purchases or transferred to your bank account.