What is Payment On Hold?

What is Payment On Hold?

Sometime we need to put your payment on hold. This means that even if your payment goes through on your end, we might hold it on our system temporarily for security reasons until we're sure it's all good.


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    • What should I do if my payment is on hold?

      For security purposes, we need a scanned copy of any government-issued ID to be sent to payments@noon.com e.g. UAE Emirates ID, Saudi National ID, Egyptian national ID

    • Why is my payment denied?

      There can be several reasons for a card payment to be denied. For debit cards, the reason is almost always due to insufficient funds. For failed credit card payments, it might be due to outstanding payments or insufficient credit. Kindly contact your ...

    • What are the payment options you have got?

      You have the following payment options for your noon orders: Credit / Debit Cards (Visa, MasterCard, and AMEX) Cash on Delivery Apple Pay: is available as a payment method for selected countries on our noon app only, provided you're using a supported ...

    • Why has my payment card been blocked?

      There could be several reasons for this. It’s best if you contact your issuing bank to check the status and resolve such issues. We unfortunately would not have any control over this.

    • Can multiple payment methods be combined for the same order?

      You can use the available wallet balance along with Cash on Delivery or Credit Card if your wallet amount does not match the entire order value.