FAQs on bank Transfers

FAQs on bank Transfers

  1. I didn’t confirm my request in time. What should I do?
    → You need to submit a new request, as the email link expires after one hour.

  2. I entered the wrong bank details. How can I fix this?
    → Cancel the request from the email you received and submit a new one.

  3. Why is the "Transfer Credits" button disabled?
    → Only credits from refunds are eligible for bank transfers. Gift vouchers or goodwill credits cannot be transferred.

  4. How long does the transfer take?
    → It takes 5-7 business days, depending on your bank’s policy.

  5. What is the minimum transferable amount?
    → SAR 50 for KSA | AED 50 for UAE

  6. How many requests can I submit at a time?
    → Once every 15 days.

  7. I have credits in my account, but the "Transfer Credits" button is disabled and shows insufficient balance?
    → Not all credits are eligible for bank transfer. Only credits earned from return items can be transferred.

  8. What does the status "Confirmed" mean?
    → It means you confirmed the request via email, and noon will start processing the credit.

  9. What does the status "Processing Credit" mean?
    → It means the credit was deducted from your wallet and is being processed by noon.

  10. What does the status "Processing" mean?
    → It means the request is being processed by noon.

  11. What does the status "New" mean?
    → It means that you submitted the transfer request, and we sent you an email with the transfer details (account number and amount). You can either confirm or cancel it.

See how to transfer noon Wallet credits to your bank: {How to Transfer Credits}.

For details on the statuses you’ll see, check  [Tracking Your Transfer Status]