Do I need to include accessories when I hand over my trade-in device?

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• Are the valuations and conditions shown for my trade-in device fixed?

  North Ladder's representative will evaluate your device to give you the final valuation and condition for your trade-in device.

• Do I handover the device to the courier agent who has come to collect the device? Is he an authorized service representative of yours?

  You may hand over the device to the pickup agent after receiving a confirmation from us.

• What does the condition of my device mean?

  There are four common grades for trade-in devices: Flawless, Good, Average and Below Average. These grades are based on the physical condition of your device and how well it works.

• What happens to my personal data on the device? How will you ensure it won't be misused?

  Please backup your personal data before you hand over the device as during the repair, data will be removed by (an) Authorised Service Centre(s).

• What is Trade-in?

  noon Trade-in is a program that allows you to trade-in eligible devices & receive noon Credits that can be used for new purchases or transferred to your bank account.