Will my pick-up address be the same as my delivery address?

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• Can I change my pick-up address?

  Yes , any changes can be communicated to the North Ladder team when scheduling the pickup.

• Is same-day delivery available?

  Same day delivery is not available.

• What happens to my personal data on the device? How will you ensure it won't be misused?

  Please backup your personal data before you hand over the device as during the repair, data will be removed by (an) Authorised Service Centre(s).

• Is the home pick-up for my old device free?

  Yes, it is free of charge.

• How does it work?

  Currently, the trade-in option is available only for selected mobile brands. After selecting the device you wish to buy, you are required to select the device you would like to trade-in to get your estimated trade-in value. You can keep your trade-in ...