Can I add more items to my order and still receive it at the same time?
Once the order is placed you can’t add additional items to it but you can start a new order.
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Where is my order?
Tracking your order is easy: Order: We recommend accessing the Orders tab in the “My Account” section for delivery dates, specific tracking statuses, and important details for each item. For comprehensive tracking information and the ability to ...
How can I cancel my order?
You can cancel any order, item or delivery on the “Tracking details” page by tapping/clicking on the relevant items in the Orders tab. Before your item is packed If your delivery status is “Processing” or “Confirmed”, you can use the “Cancel items” ...
How do I know when my order is confirmed?
In rare instances, we may need to call you to re-verify your order details and confirm your purchase. You can check if this applies to you in the Orders tab immediately after placing your order. After our team reviews your order, we'll send you an ...
I didn't receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
Everything you need to know about multiple shipments
Multiple shipments happen when items from your order are delivered separately on different days. Why multiple shipments? If your order includes items from different sellers, we'll deliver them separately depending on each seller's location. Since our ...