Pre-Order Queries
Delivery options
1. Contactless Delivery (Leave it at My Door) This feature allows you to have your orders left at your doorstep instead of being handed to you by the delivery agent. Availability: This option is only available for prepaid orders. Cost: Free service ...
Where can I find the delivery date for an item?
Before placing your order, you can view the estimated delivery date on the product description, cart, and checkout page. Once the order is placed, you can find the delivery date in the Orders tab. For further details on tracking your order, click ...
What factors should I think about before ordering?
Before making a new order, remember to consider important aspects like price, quality, warranty, and any additional after-sale services offered by the seller. We aim to make your shopping experience hassle-free with fewer mistakes, so we encourage ...
Update delivery address after order placement
Use the “Update address” button in the “Tracking details” page found after tapping/clicking an item in the Orders tab. Updating your address may cause delivery delays depending on the proximity to the original location. If you want to update your ...
How does noon manage the renewed by noon program?
noon works with qualified renewed partners who have the latest technology and highly qualified professionals. Products are tested by experts based on noon’s standard functionality checklist and renewal instructions. The performance of these partners ...
Why does the same item come with different prices in different grades?
The price of the item is based on its level of prior usage and physical appearance (the grades). That is why you will see different prices for the same product reflecting the variety of grades currently available. Note: Each product sold under ...
All you need to know about discounts
Can I use the coupon code/discounts through multiple phone numbers? Unique coupon codes/discounts can only be used once through one phone number. Where can I apply the coupon code/discount? You need to apply the coupon code/discount on the cart page. ...
Is there a minimum order value?
Not when you order with noon.
Our packaging standards
All your deliveries will arrive packaged in noon protective, branded packaging made from 100% recycled materials and sealed with our secure yellow tape. Inside, you will find any fragile items have been protected by biodegradable air packs, and the ...
Can I search for brands in a category?
Yes. On the left of your page you will see ‘Brand’ as a filter option. All available brands of the product you’re looking for will be listed there.
How do I enter a coupon code?
On the cart’ page, you will find an option to add your coupon code, enter your code and click on 'Apply'. If the coupon code is valid, your order summary will change to reflect the applied discount. Click 'SECURE CHECKOUT' to proceed. Happy Shopping!
What can I see in my cart?
Your cart will consist of the products that you added by clicking on the 'ADD TO CART' button. You have the option to view your cart by clicking on the 'CART ICON' on the top right corner of the website.
Will I receive a confirmation phone call before delivery happens?
We’ll notify you about the status of your order via email and app push notifications. We’ll only call you if any of the information provided by you needs additional verification.
How to buy and checkout on noon?
Browse through our range of products and look for the item of your interest. Click on the product you want to buy; this will take you to the product page. Select your preferred quantity and click on the 'Add to Cart' button. The product(s) you’ve ...
Are all the products brand new?
Yes. All the products that are listed on noon are brand new and authentic. In some cases, the product will have its own warranty by the seller. Happy shopping!
How do I know when my order is accepted?
As soon as you place an order online, you will receive an email confirmation along with an SMS which will consist of your order details and order number. We’ll continue to notify you via email and SMS on the progress of your order until it reaches ...
How do I filter searches?
Use the search bar on top of your web page to look for any product of your interest. Once the search results are available, you will find several filter options on the left.
How do I search for an item?
Simply type the name of the product that you’re looking for in the search bar. The search bar can be found on the top of your page.
What carrier services do we use to deliver your orders?
We handle delivery through our in-house carrier for all products fulfilled by noon. Our delivery team are committed to ensure a smooth delivery process for you.