Shipping & Delivery
How does same-day delivery and next-day delivery work?
For certain express items, you can request that they be delivered on the same day or the next day if that was not their original delivery estimate. Please note that it is not available for all express items. You'll see a banner on the product's ...
Delivery Fees for KSA and UAE
Here are the fees for KSA and UAE: Fees Type KSA UAE Same Day Delivery Between 18 - 25 Between 14 - 19 Next Day Delivery Between 14 - 19 Between 11 - 15 Small Orders 13 11 Cash on Delivery 19 13 Bulk 31 31 Note: The shipping fees vary based on the ...
How do I know when my order is confirmed?
In rare instances, we may need to call you to re-verify your order details and confirm your purchase. You can check if this applies to you in the Orders tab immediately after placing your order. After our team reviews your order, we'll send you an ...
Where is my order?
Tracking your order is easy: Order: We recommend accessing the Orders tab in the “My Account” section for delivery dates, specific tracking statuses, and important details for each item. For comprehensive tracking information and the ability to ...
Noon Lockers FAQs
What is noon collect? noon collect is an exclusive service for noon shipments, offering you the option to collect your items from convenient locker locations. Lockers are secure storage units that allow self-collection using a unique pin or code. How ...
Everything you need to know about multiple shipments
Multiple shipments happen when items from your order are delivered separately on different days. Why multiple shipments? If your order includes items from different sellers, we'll deliver them separately depending on each seller's location. Since our ...
Which countries do you ship to?
Currently we only ship orders to the UAE, KSA and Egypt.
What are your delivery charges?
We charge standard delivery fee that will reflect on your checkout page.
How can I cancel my order?
You can cancel any order, item or delivery on the “Tracking details” page by tapping/clicking on the relevant items in the Orders tab. Before your item is packed If your delivery status is “Processing” or “Confirmed”, you can use the “Cancel items” ...
Everything you need to know about noon express
What is noon express? When you see the noon express label it means that the item is stored, packaged, and dispatched by noon. Why noon express? Instant shipping - items are stored in our very own warehouse, which means faster picking and instant ...
Can I add more items to my order and still receive it at the same time?
Once the order is placed you can’t add additional items to it but you can start a new order.
I didn't receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
I haven't received the order confirmation email yet. Can you re-send it to me?
Re-sending the order confirmation email is not an active function at the moment. Please follow the below steps to check if you got your confirmation email: - Make sure you check your inbox for the email registered against your order. - Check your ...
I don't see any orders, why?
To view your orders, please check if you’ve logged in to your noon profile. You can login to your noon profile by clicking on ‘Sign In/Sign Up’ tab on the top right corner of the page.